Community Manager, MarkUp

Company:

MarkUp.io

About Us:

MarkUp is the leading visual commenting platform for websites, PDFs, and images. We’re passionate about allowing companies to more efficiently collaborate and manage feedback. Within just 2 years, we have signed up over 200,000 users from some of the world’s leading brands such as Getty Images, BDO, Colliers, AIG, Rosetta Stone, Johnson & Johnson, and Dolby. We are owned and operated by our parent company Ceros— a design platform that empowers the creation of bespoke, immersive digital experiences without code. As we share the same DNA as Ceros, we’re also passionate about helping companies transform their approach to creating and managing digital content. We are well-funded and institutionally backed by prominent investors including Sumeru Equity Partners, Grotech Ventures, Greycroft, and Starvest Partners.

Job Description:

We are looking for a true people person with a strong background in community engagement, building, and growth. Experience with social media community-building strategies and content amplification will be considered a strong advantage. MarkUp is an innovative collaboration tool that helps teams save massive amounts of time by streamlining the feedback process, and that has earned us a sizable user base. We want to capture that enthusiasm and create a strong community around our brand to help us drive future growth.

Our team is made up of insanely creative and talented individuals. Every conversation is an absolute inspiration, and there are plenty of opportunities for growth.

Key Responsibilities

  • Focus on finding creative ways to engage our existing users and create a strong, active community on Slack and social media
  • Help identify the best channels of communication for MarkUp
  • Leverage learning from our existing users to plan and implement social media communications campaigns
  • Work with the team to identify and map out topics relevant to the audiences with both short and long-term goals in mind
  • Respond to comments, questions, and mentions on our social media accounts
  • Collaborate with designers, product team, and external vendors on creating relevant and impactful content pieces for specific channels
  • Work alongside other team members to find effective ways to distribute and amplify our content
  • Track and proactively find ways to improve our results, like engagement rates, follower count, etc.

Practical stuff we anticipate you having

  • 3+ years of hands-on community engagement, management, or social media management experience, preferably in SaaS
  • Strong grasp of current social media trends
  • Experience launching community initiatives (e.g. interactive chat sessions, ambassador programs, etc.)
  • Excellent verbal and written communication skills
  • A dual-minded approach: You’re highly creative and an excellent communicator but can also be process-driven, think scale, and rely on data to make decisions
  • Native or near-native level of English
  • Experience with social media content creation is a strong plus

What we’re looking for from the heart

  • Passion, enthusiasm, energy, humor, team player mentality, and the ability to convey this through communication and presentation skills
  • Intellectually curious; you want to understand everything about our customers & market opportunity
  • Comfortable working in a fast-paced and constantly-evolving environment to drive successful outcomes, strengthen key client relations while handling multiple initiatives at once

Key things to know

This is a remote, full-time role We want you to start ASAP CET or EST preferred Location: Remote Europe, Remote Americas

Immediate Benefits

  • Competitive Salary
  • Stock options
  • Premium health insurance + 401K match (US Only)
  • Paid parental leave
  • Unlimited vacation days
  • Wellness Fridays (Half Day Fridays)
  • Excellent gear (Macbook Air, external monitor, etc.)
  • Stipend for the home office set up
  • Growth and Learning opportunities within the company
  • Virtual experiences in which Cerosians can collaborate, educate, and create social connections with one another

Learn more about MarkUp.io