Share your insights 2024 State of Marketing Survey

Definitions on Business

Marketing can be a complex field, and we understand that sometimes it's hard to keep up with all the jargon. That's why we've curated a comprehensive collection of the most commonly used marketing terms and concepts. Have a definition recommendation? Send us a note.

Definitions

B

Buyer (User) Persona
Intro
A summary of your ideal buyer, based on market research, data, and hypothesis. The representation helps marketers define their ideal audience and helps salespeople determine lead quality. Read more about Buyer (User) Persona

Updated / report an issue

C

Churn
Intro
Churn is a metric used to measure the rate at which customers are leaving a business. It is a critical measurement for any company, as it directly impacts the bottom line and long-term success of the business. In this blog post, we will delve into the definition of churn, its impact on businesses, and provide examples of companies that have successfully prevented it. Read more about Churn

Updated / report an issue

Competitive Set Analysis (CompSet Analysis)
Intro
The goal of a CompSet Analysis, short for "Competitive Set Analysis," is to gain a comprehensive understanding of the competitive landscape, identify opportunities and threats, and formulate informed strategies to improve the organization's competitive position. Read more about Competitive Set Analysis (CompSet Analysis)

Updated / report an issue

Corporate Identity
Intro
Corporate identity is the visual representation of a company's brand, including its logo, color palette, typography, and other design elements. It is used to create a consistent and recognizable image for the company, and helps to differentiate it from its competitors. Read more about Corporate Identity

Updated / report an issue

Cost-Based Pricing
Intro
Cost-based pricing is a pricing strategy in which the price of a product or service is determined by adding a markup to the cost of producing or delivering it. This approach takes into account the various costs associated with the product or service, such as materials, labor, and overhead, and adds a profit margin to determine the final price. Cost-based pricing is a common approach in businesses that operate on thin margins or have a high level of competition, as it allows them to set prices that are competitive while still covering their costs and generating a profit. However, it can be challenging to determine the appropriate markup, and may not always result in the most profitable or competitive pricing strategy. Read more about Cost-Based Pricing

Updated / report an issue

Customer Acquisition Cost (CAC)
Intro
Customer acquisition cost (CAC) is the total cost that a business incurs in order to acquire a new customer. This includes all of the marketing and sales expenses associated with attracting, converting, and retaining customers, such as advertising, sales commissions, and customer service. CAC is typically calculated by dividing the total marketing and sales costs for a given period by the number of new customers acquired during that period. For example, if a business spends $100,000 on marketing and sales in a month and acquires 100 new customers, its CAC would be $1,000. CAC is an important metric for businesses, as it provides insight into the efficiency and effectiveness of their customer acquisition efforts. It can be used to compare the cost of acquiring customers through different channels or campaigns, and can help businesses identify areas for improvement. Read more about Customer Acquisition Cost (CAC)

Updated / report an issue

Customer Loyalty
Intro
Customer loyalty refers to a customer's willingness to continue doing business with a particular company or brand over time. It is a measure of the degree to which customers are committed to a company, and is typically based on factors such as satisfaction with the company's products or services, the quality of the customer experience, and the overall value of the company's offering. Companies that are able to cultivate customer loyalty can enjoy a number of benefits, such as increased repeat business, improved customer satisfaction, and greater customer advocacy. Read more about Customer Loyalty

Updated / report an issue

Customer Relationship Management (CRM)
Intro
Learn about the importance of Customer Relationship Management (CRM) in managing and improving customer interactions and relationships. Discover how businesses use CRM to increase sales and improve customer satisfaction. Read more about Customer Relationship Management (CRM)

Updated / report an issue

D

Demographics
Intro
In marketing, demographics refer to the statistical characteristics of a population, such as age, gender, income, education level, and geographic location. These characteristics are used to group individuals into specific categories, which can be useful for identifying potential customers and understanding their needs and preferences. Demographics are often used in market research and targeting, as they provide valuable insights into the makeup of a particular market and can help companies tailor their products and marketing messages to specific groups of consumers. Read more about Demographics

Updated / report an issue

Direct Competition
Intro
In marketing, direct competition refers to the competition between companies that offer similar products or services to the same target market. These companies are considered to be direct competitors because they are competing for the same customers and their products or services are substitutes for one another. Direct competition is an important concept in marketing because it helps companies to understand the market and develop strategies to differentiate themselves from their competitors. This can include things like pricing, branding, and product development. Read more about Direct Competition

Updated / report an issue

Looking for More? Join the discussion on Discord.

I

Ideal Customer Profile (ICP)
Intro
In the world of marketing and sales, the ability to effectively target your audience is crucial to success. The ideal customer profile, or ICP, is a comprehensive understanding of your ideal customer that is used to guide your marketing and sales efforts. This profile includes information such as demographics, behaviors, motivations, and goals, allowing you to tailor your messages and offerings to better resonate with your target audience. Read more about Ideal Customer Profile (ICP)

Updated / report an issue

K

Key Results Areas (KRAs)
Intro
Key Results Areas (KRAs) are specific, measurable goals that organizations set to track progress and drive results. They are a critical component of effective business planning and decision making, as they provide a clear understanding of what success looks like for an organization. Read more about Key Results Areas (KRAs)

Updated / report an issue

L

Lead Generation
Intro
Lead generation is the process of identifying and cultivating potential customers for a business's products or services. In marketing, lead generation involves creating and nurturing relationships with potential customers, with the goal of eventually converting them into paying customers. This can be done through a variety of methods, such as email marketing, social media marketing, content marketing, and search engine optimization (SEO). The goal of lead generation is to generate a list of qualified leads that can be pursued by a sales team, with the ultimate goal of driving revenue for the business. Read more about Lead Generation

Updated / report an issue

Lead Nurturing
Intro
Lead nurturing is the process of building and maintaining relationships with potential customers, with the goal of eventually converting them into paying customers. In marketing, lead nurturing involves providing valuable and relevant content to potential customers at various stages of the sales funnel, in order to move them closer to a purchase decision. Read more about Lead Nurturing

Updated / report an issue

Lead Qualification
Intro
Lead qualification is the process of identifying which leads are most likely to convert into paying customers. In marketing, lead qualification involves evaluating the characteristics of a lead, such as their need for the product or service, their budget, their decision-making authority, and their readiness to make a purchase. By evaluating these factors, businesses can determine which leads are most likely to close, and focus their sales efforts on those leads. Lead qualification helps businesses to prioritize their sales efforts and allocate their resources more efficiently, by focusing on leads that are most likely to convert. It can also help businesses to identify potential challenges or objections that a lead may have, and address those issues early on in the sales process. Read more about Lead Qualification

Updated / report an issue

Lifetime Customer Value (LTV)
Intro
Lifetime customer value (LTV) is a marketing metric that represents the total value that a customer is expected to generate for a business over the course of their relationship with the company. It is typically calculated by multiplying the average purchase value by the number of purchases per year, and then multiplying that number by the average customer lifespan. Read more about Lifetime Customer Value (LTV)

Updated / report an issue

M

Marketing Plan
Intro
A marketing plan is a comprehensive roadmap for your marketing efforts. It outlines your goals, strategies, tactics, and budget for a set period of time, typically one year. A strong marketing plan is the cornerstone of a successful marketing strategy and helps ensure that your efforts are aligned with your overall business goals. Read more about Marketing Plan

Updated / report an issue

Monthly Recurring Revenue (MRR)
Intro
Monthly Recurring Revenue (MRR) is a financial metric that measures the amount of predictable revenue that a business generates each month from its subscription-based products or services. MRR is important for businesses that rely on recurring revenue streams, as it helps them to forecast future revenue and make informed business decisions. Read more about Monthly Recurring Revenue (MRR)

Updated / report an issue

P

Public Relations (PR)
Intro
Public relations (PR) is the practice of managing the spread of information between an organization and its stakeholders. In marketing, PR involves creating and maintaining relationships with the media, in order to promote a positive image of the business and its products or services. PR can be an effective way for businesses to reach their target audience and build brand awareness. PR can involve a variety of activities, such as press releases, media relations, social media management, and events. The goal of PR is to shape public perception of a business and its products or services, and to build and maintain a positive reputation for the business. Read more about Public Relations (PR)

Updated / report an issue

R

Return On Investment (ROI)
Intro
Return on investment (ROI) is a measure of the profit earned from an investment compared to the initial cost of the investment. It is typically expressed as a percentage, and is often used to compare the efficiency of different investments. The higher the ROI, the better the return on the investment. To calculate ROI, the net profit from the investment is divided by the initial cost of the investment, and the result is multiplied by 100 to express it as a percentage. For example, if an investment of $100 earns a net profit of $20, the ROI would be 20/100 * 100 = 20%. Read more about Return On Investment (ROI)

Updated / report an issue

S

S.W.O.T. Analysis
Intro
Discover the power of S.W.O.T. Analysis for your business. Learn about its definition, how to conduct a S.W.O.T. Analysis, and see real-life examples to understand its impact. Boost your decision-making process with S.W.O.T. Read more about S.W.O.T. Analysis

Updated / report an issue

Serviced Available Market (SAM)
Intro
Serviced Available Market (SAM) is a term used in marketing to refer to the portion of the Total Available Market (TAM) that a company can realistically target with its products or services. It represents the portion of the market that a company can effectively serve, based on its resources, capabilities, and other factors. Read more about Serviced Available Market (SAM)

Updated / report an issue

Share of Market (SOM)
Intro
Share of Market (SOM) is a term used in marketing to refer to the percentage of the total market for a product or service that a company controls. It represents the proportion of the market that a company's products or services account for, relative to the total market size. Read more about Share of Market (SOM)

Updated / report an issue

T

Total Addressable Market (TAM)
Intro
Total Addressable Market (TAM), also known as Total Available Market, is a key concept in business strategy and market analysis. It refers to the total size of a market that a company can target and potentially serve. TAM is a critical factor in determining a company's growth potential and is used to evaluate the potential size of a market and the potential revenue a company could generate from that market. Read more about Total Addressable Market (TAM)

Updated / report an issue