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Marketing can be a complex field, and we understand that sometimes it's hard to keep up with all the jargon. That's why we've curated a comprehensive collection of the most commonly used marketing terms and concepts. Have a definition recommendation? Send us a note.

Definitions

A

A.I.D.A
Intro
AIDA is an acronym that stands for Attention, Interest, Desire, and Action. It is a marketing concept that describes a common pattern of consumer behavior in response to advertising or other forms of promotion. The idea is that an effective advertisement or promotional message will first capture the attention of the audience, then generate interest in the product or service being offered, create a desire for it, and finally motivate the audience to take some sort of action, such as making a purchase or requesting more information. By following this pattern, businesses can create more effective marketing campaigns and increase their chances of success. Read more about A.I.D.A

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Account Based Marketing (ABM)
Intro
Account Based Marketing (ABM) is a strategic approach to marketing that focuses on engaging with high-value accounts and customers. Unlike traditional marketing methods that aim to reach as many people as possible, ABM is all about targeting specific, high-value accounts and tailoring your marketing efforts to them. Read more about Account Based Marketing (ABM)

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Affiliate Marketing
Intro
Affiliate marketing is a type of performance-based marketing where an advertiser pays a commission to affiliates for promoting their products. The affiliate earns money by promoting the advertiser's products and driving sales through their unique affiliate link. This link contains a code that tracks sales and commissions, so the affiliate can receive payment for their efforts. Read more about Affiliate Marketing

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B

Buyer (User) Persona
Intro
A summary of your ideal buyer, based on market research, data, and hypothesis. The representation helps marketers define their ideal audience and helps salespeople determine lead quality. Read more about Buyer (User) Persona

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C

Churn
Intro
Churn is a metric used to measure the rate at which customers are leaving a business. It is a critical measurement for any company, as it directly impacts the bottom line and long-term success of the business. In this blog post, we will delve into the definition of churn, its impact on businesses, and provide examples of companies that have successfully prevented it. Read more about Churn

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ClickThrough Rate (CTR)
Intro
Clickthrough rate (CTR) is a measure of the effectiveness of an online advertisement or email campaign. It is calculated by dividing the number of clicks on the ad or email by the number of times it is shown (impressions), expressed as a percentage. Read more about ClickThrough Rate (CTR)

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Closed-Loop Marketing
Intro
Closed-loop marketing is a data-driven approach to marketing that helps businesses optimize their marketing efforts and improve their return on investment. It is a feedback-based system that allows companies to measure the success of their marketing campaigns and make data-driven decisions to improve future campaigns. Read more about Closed-Loop Marketing

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Comparative Advertising
Intro
Comparative advertising is a type of advertising that directly compares one brand's products or services to those of another brand. This can be done through a variety of methods, such as showing the two products side by side and highlighting the differences, or by directly mentioning the other brand in the ad. Comparative advertising is often used to demonstrate how a particular product or service is superior to a competitor's offering, and is a common tactic in highly competitive markets. It can be an effective way to differentiate a brand and persuade consumers to choose it over others. However, it can also be controversial if the comparisons are misleading or inaccurate. Read more about Comparative Advertising

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Competitive Set Analysis (CompSet Analysis)
Intro
The goal of a CompSet Analysis, short for "Competitive Set Analysis," is to gain a comprehensive understanding of the competitive landscape, identify opportunities and threats, and formulate informed strategies to improve the organization's competitive position. Read more about Competitive Set Analysis (CompSet Analysis)

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Content Management System (CMS)
Intro
A Content Management System, or CMS, is a software application that allows users to create, manage, and publish digital content without extensive technical knowledge. In the world of digital marketing, a CMS plays a crucial role in creating and maintaining a website or blog that is both user-friendly and SEO-optimized. In this blog post, we will dive into the concept of CMS, its benefits, and some popular examples to help you understand the importance of having a CMS for your online presence. Read more about Content Management System (CMS)

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Conversion Path
Intro
A conversion path is the sequence of steps that a consumer takes before completing a desired action, such as making a purchase or signing up for a newsletter. In the context of online marketing, a conversion path typically begins with a consumer seeing an advertisement or coming across a website, and ends with them completing a specific goal, such as adding an item to their cart or submitting a contact form. The conversion path can be used to identify any bottlenecks or obstacles that may be preventing consumers from completing the desired action, and can help marketers optimize their website or advertising strategy to improve the likelihood of conversion. Read more about Conversion Path

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Conversion Rate
Intro
The conversion rate is a measure of the percentage of visitors to a website or other online platform who take a desired action, such as making a purchase or signing up for a newsletter. It is calculated by dividing the number of conversions (or completed actions) by the total number of visitors, and is typically expressed as a percentage. For example, if a website receives 100 visitors and 20 of them make a purchase, the conversion rate would be 20%, indicating that 20 out of every 100 visitors made a purchase. Conversion rate is an important metric for measuring the effectiveness of a website or marketing campaign, as it provides insight into how well the website or campaign is able to persuade visitors to take a desired action. Read more about Conversion Rate

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Conversion Rate Optimization (CRO)
Intro
Conversion rate optimization (CRO) is the process of improving the percentage of website visitors who take a desired action, such as filling out a form or making a purchase. Read more about Conversion Rate Optimization (CRO)

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Core Web Vitals
Intro
As a website owner, you want to ensure that your website provides an optimal user experience for your visitors. From fast loading speeds to a stable layout, a positive user experience is crucial for keeping visitors on your website and for improving your website's search engine rankings. This is where Google's Core Web Vitals come into play. Google's Core Web Vitals are a set of metrics that measure the user experience of a website and are an important factor in determining a website's search engine ranking. In this article, we'll dive into what the Core Web Vitals are, why they're important, and how you can improve them for your website. Read more about Core Web Vitals

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Corporate Identity
Intro
Corporate identity is the visual representation of a company's brand, including its logo, color palette, typography, and other design elements. It is used to create a consistent and recognizable image for the company, and helps to differentiate it from its competitors. Read more about Corporate Identity

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Cost Per Acquisition (CPA)
Intro
Cost Per Acquisition (CPA) is a financial metric that measures the cost of acquiring a customer or converting a sale. In digital marketing, CPA is often used to evaluate the effectiveness of various marketing campaigns, such as pay-per-click (PPC) advertising or affiliate marketing. Read more about Cost Per Acquisition (CPA)

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Cost Per Click (CPC)
Intro
Cost per click (CPC) is a pricing model used in online advertising, where the advertiser pays a set amount each time their ad is clicked. Read more about Cost Per Click (CPC)

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Cost Per Lead (CPL)
Intro
Cost Per Lead (CPL) is a financial metric that measures the cost of generating a lead through marketing efforts. Read more about Cost Per Lead (CPL)

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Cost Per Mille (CPM)
Intro
Cost Per Mille (CPM) is a financial metric that measures the cost of reaching 1,000 people with an online ad. It is commonly used in digital advertising, particularly in display and social media advertising. Read more about Cost Per Mille (CPM)

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Cost-Based Pricing
Intro
Cost-based pricing is a pricing strategy in which the price of a product or service is determined by adding a markup to the cost of producing or delivering it. This approach takes into account the various costs associated with the product or service, such as materials, labor, and overhead, and adds a profit margin to determine the final price. Cost-based pricing is a common approach in businesses that operate on thin margins or have a high level of competition, as it allows them to set prices that are competitive while still covering their costs and generating a profit. However, it can be challenging to determine the appropriate markup, and may not always result in the most profitable or competitive pricing strategy. Read more about Cost-Based Pricing

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Customer Acquisition Cost (CAC)
Intro
Customer acquisition cost (CAC) is the total cost that a business incurs in order to acquire a new customer. This includes all of the marketing and sales expenses associated with attracting, converting, and retaining customers, such as advertising, sales commissions, and customer service. CAC is typically calculated by dividing the total marketing and sales costs for a given period by the number of new customers acquired during that period. For example, if a business spends $100,000 on marketing and sales in a month and acquires 100 new customers, its CAC would be $1,000. CAC is an important metric for businesses, as it provides insight into the efficiency and effectiveness of their customer acquisition efforts. It can be used to compare the cost of acquiring customers through different channels or campaigns, and can help businesses identify areas for improvement. Read more about Customer Acquisition Cost (CAC)

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Customer Loyalty
Intro
Customer loyalty refers to a customer's willingness to continue doing business with a particular company or brand over time. It is a measure of the degree to which customers are committed to a company, and is typically based on factors such as satisfaction with the company's products or services, the quality of the customer experience, and the overall value of the company's offering. Companies that are able to cultivate customer loyalty can enjoy a number of benefits, such as increased repeat business, improved customer satisfaction, and greater customer advocacy. Read more about Customer Loyalty

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Customer Relationship Management (CRM)
Intro
Learn about the importance of Customer Relationship Management (CRM) in managing and improving customer interactions and relationships. Discover how businesses use CRM to increase sales and improve customer satisfaction. Read more about Customer Relationship Management (CRM)

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D

Demand-Side Platform (DSP)
Intro
A DSP is a software platform that allows businesses to manage multiple ad campaigns across various networks and exchanges, with the goal of achieving maximum efficiency and results. By using a DSP, advertisers can bid on and purchase ad impressions in real-time, allowing them to reach their target audience at the right place and time. Read more about Demand-Side Platform (DSP)

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Demographics
Intro
In marketing, demographics refer to the statistical characteristics of a population, such as age, gender, income, education level, and geographic location. These characteristics are used to group individuals into specific categories, which can be useful for identifying potential customers and understanding their needs and preferences. Demographics are often used in market research and targeting, as they provide valuable insights into the makeup of a particular market and can help companies tailor their products and marketing messages to specific groups of consumers. Read more about Demographics

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Digital Marketing (Online Marketing)
Intro
Digital marketing, also known as online marketing, is the use of digital technologies to promote and sell products or services. This includes a wide range of tactics, such as email marketing, social media marketing, search engine optimization, and pay-per-click advertising. Digital marketing allows companies to reach customers where they are, and to target specific audiences with customized messages. It is an effective way for companies to engage with their customers and to build brand awareness in the digital age. Read more about Digital Marketing (Online Marketing)

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Direct Competition
Intro
In marketing, direct competition refers to the competition between companies that offer similar products or services to the same target market. These companies are considered to be direct competitors because they are competing for the same customers and their products or services are substitutes for one another. Direct competition is an important concept in marketing because it helps companies to understand the market and develop strategies to differentiate themselves from their competitors. This can include things like pricing, branding, and product development. Read more about Direct Competition

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Direct Mail
Intro
Direct mail is a type of marketing where businesses send physical promotional materials, such as advertisements, to potential customers through the mail. This can include items like postcards, letters, catalogs, and other types of promotional materials. Direct mail is typically targeted to specific groups of customers based on factors like location, demographics, and previous purchasing behavior. The goal of direct mail is to encourage recipients to take a specific action, such as visiting a store or website, making a purchase, or signing up for a newsletter. Read more about Direct Mail

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Direct Marketing
Intro
Direct marketing is a form of advertising where businesses communicate directly with potential customers through a variety of channels, such as email, text messages, social media, websites, and phone calls. This type of marketing is designed to be personalized and targeted to individual customers, with the goal of generating a direct response or action from the recipient. Unlike more general forms of advertising, such as television or print ads, direct marketing is designed to be highly specific and targeted to a specific group of customers. This allows businesses to target their marketing efforts and measure the effectiveness of their campaigns more accurately. Read more about Direct Marketing

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Display Advertising
Intro
Display advertising is a form of online advertising that uses images and text to promote a business's products or services. Display ads can appear on a variety of websites and platforms, including social media, news sites, and blogs. Read more about Display Advertising

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E

Email Service Provider (ESP)
Intro
An email service provider (ESP) is a web-based application that allows you to create and manage email campaigns. It provides email marketing automation tools, including subscriber list management, campaign creation, and email templates, and tracks campaign performance with analytics. Read more about Email Service Provider (ESP)

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Engagement Rate
Intro
Engagement rate is a metric that is used to measure the level of interaction and involvement that a marketing campaign or piece of content is able to generate from its target audience. It is typically calculated by dividing the number of likes, comments, shares, or other types of interactions by the number of followers or impressions, and then multiplying that number by 100 to express it as a percentage. Read more about Engagement Rate

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G

Google Analytics 4 (GA4)
Intro
Google Analytics 4 (GA4) is the latest innovation in web analytics and is rapidly becoming the go-to solution for businesses looking to gain insights into their online presence. GA4 offers a range of powerful features and benefits that make it an attractive choice for businesses of all sizes. Read more about Google Analytics 4 (GA4)

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I

Ideal Customer Profile (ICP)
Intro
In the world of marketing and sales, the ability to effectively target your audience is crucial to success. The ideal customer profile, or ICP, is a comprehensive understanding of your ideal customer that is used to guide your marketing and sales efforts. This profile includes information such as demographics, behaviors, motivations, and goals, allowing you to tailor your messages and offerings to better resonate with your target audience. Read more about Ideal Customer Profile (ICP)

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Inbound Marketing
Intro
Inbound marketing is a type of marketing strategy that focuses on attracting, engaging, and delighting customers through relevant and valuable content and experiences. It is designed to draw potential customers in, rather than actively reaching out to them like traditional outbound marketing methods such as cold calling and advertising. Read more about Inbound Marketing

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K

Key Performance Indicator (KPI)
Intro
Key Performance Indicators (KPIs) are metrics used to measure the success of a business or a specific aspect of its operations. They are essential tools for decision making, as they provide insights into the health of a business and help identify areas for improvement. Read more about Key Performance Indicator (KPI)

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Key Results Areas (KRAs)
Intro
Key Results Areas (KRAs) are specific, measurable goals that organizations set to track progress and drive results. They are a critical component of effective business planning and decision making, as they provide a clear understanding of what success looks like for an organization. Read more about Key Results Areas (KRAs)

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L

Lead
Intro
A lead is defined as an individual or organization that has shown interest in your product or service through some form of engagement, such as filling out a contact form on your website or attending one of your webinars. This initial interest is the first step towards building a relationship with the lead and turning them into a customer. Read more about Lead

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Lead Generation
Intro
Lead generation is the process of identifying and cultivating potential customers for a business's products or services. In marketing, lead generation involves creating and nurturing relationships with potential customers, with the goal of eventually converting them into paying customers. This can be done through a variety of methods, such as email marketing, social media marketing, content marketing, and search engine optimization (SEO). The goal of lead generation is to generate a list of qualified leads that can be pursued by a sales team, with the ultimate goal of driving revenue for the business. Read more about Lead Generation

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Lead Nurturing
Intro
Lead nurturing is the process of building and maintaining relationships with potential customers, with the goal of eventually converting them into paying customers. In marketing, lead nurturing involves providing valuable and relevant content to potential customers at various stages of the sales funnel, in order to move them closer to a purchase decision. Read more about Lead Nurturing

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Lead Qualification
Intro
Lead qualification is the process of identifying which leads are most likely to convert into paying customers. In marketing, lead qualification involves evaluating the characteristics of a lead, such as their need for the product or service, their budget, their decision-making authority, and their readiness to make a purchase. By evaluating these factors, businesses can determine which leads are most likely to close, and focus their sales efforts on those leads. Lead qualification helps businesses to prioritize their sales efforts and allocate their resources more efficiently, by focusing on leads that are most likely to convert. It can also help businesses to identify potential challenges or objections that a lead may have, and address those issues early on in the sales process. Read more about Lead Qualification

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Lifetime Customer Value (LTV)
Intro
Lifetime customer value (LTV) is a marketing metric that represents the total value that a customer is expected to generate for a business over the course of their relationship with the company. It is typically calculated by multiplying the average purchase value by the number of purchases per year, and then multiplying that number by the average customer lifespan. Read more about Lifetime Customer Value (LTV)

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Long-Tail Keyword
Intro
Long-tail keywords are specific, multi-word phrases that are more targeted and less competitive than traditional, short keywords. They help improve search engine rankings, attract the right audience, and focus marketing efforts where they'll have the most impact. By using keyword research tools, digital marketers can find the right long-tail keywords for their business and incorporate them into their SEO strategy for maximum results. Read more about Long-Tail Keyword

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M

Marketing Plan
Intro
A marketing plan is a comprehensive roadmap for your marketing efforts. It outlines your goals, strategies, tactics, and budget for a set period of time, typically one year. A strong marketing plan is the cornerstone of a successful marketing strategy and helps ensure that your efforts are aligned with your overall business goals. Read more about Marketing Plan

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Marketing Qualified Lead (MQL)
Intro
A marketing qualified lead (MQL) is a potential customer who has demonstrated interest in a company's products or services and meets certain criteria that make them more likely to become a paying customer. MQLs are typically identified and tracked by marketing teams as part of their lead generation efforts. Read more about Marketing Qualified Lead (MQL)

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Monthly Recurring Revenue (MRR)
Intro
Monthly Recurring Revenue (MRR) is a financial metric that measures the amount of predictable revenue that a business generates each month from its subscription-based products or services. MRR is important for businesses that rely on recurring revenue streams, as it helps them to forecast future revenue and make informed business decisions. Read more about Monthly Recurring Revenue (MRR)

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P

Paid Media
Intro
Paid media offers businesses a variety of benefits, including increased visibility, better targeting, measurable results, and cost-effectiveness. By leveraging paid search, social media advertising, display advertising, and sponsored content, businesses can reach new audiences, increase brand awareness, and ultimately drive more conversions. Read more about Paid Media

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Pay Per Click (PPC)
Intro
Pay-Per-Click (PPC) is a digital advertising model in which advertisers pay a fee each time one of their ads is clicked. PPC is a way of buying visits to your site, rather than attempting to "earn" those visits organically. Read more about Pay Per Click (PPC)

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Public Relations (PR)
Intro
Public relations (PR) is the practice of managing the spread of information between an organization and its stakeholders. In marketing, PR involves creating and maintaining relationships with the media, in order to promote a positive image of the business and its products or services. PR can be an effective way for businesses to reach their target audience and build brand awareness. PR can involve a variety of activities, such as press releases, media relations, social media management, and events. The goal of PR is to shape public perception of a business and its products or services, and to build and maintain a positive reputation for the business. Read more about Public Relations (PR)

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R

Return on Ad Spend (ROAS)
Intro
Return on Ad Spend (ROAS) is a financial metric that measures the profitability of a digital advertising campaign. Read more about Return on Ad Spend (ROAS)

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Return On Investment (ROI)
Intro
Return on investment (ROI) is a measure of the profit earned from an investment compared to the initial cost of the investment. It is typically expressed as a percentage, and is often used to compare the efficiency of different investments. The higher the ROI, the better the return on the investment. To calculate ROI, the net profit from the investment is divided by the initial cost of the investment, and the result is multiplied by 100 to express it as a percentage. For example, if an investment of $100 earns a net profit of $20, the ROI would be 20/100 * 100 = 20%. Read more about Return On Investment (ROI)

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S

S.W.O.T. Analysis
Intro
Discover the power of S.W.O.T. Analysis for your business. Learn about its definition, how to conduct a S.W.O.T. Analysis, and see real-life examples to understand its impact. Boost your decision-making process with S.W.O.T. Read more about S.W.O.T. Analysis

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Search Engine Optimization (SEO)
Intro
Search Engine Optimization (SEO) is the process of improving the visibility and ranking of a website in search engine results pages (SERPs). SEO is an important aspect of digital marketing, as it helps to increase the quality and quantity of website traffic by making it more visible to search engines like Google. Read more about Search Engine Optimization (SEO)

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Search Engine Results Page (SERP)
Intro
The Search Engine Results Page (SERP) is a crucial aspect of online visibility and plays a significant role in determining a website's success. The SERP displays a list of websites that are relevant to a specific search query made by a user on a search engine like Google. The order in which the websites are listed on the SERP is determined by the search engine's algorithm, which takes into account various factors like keyword relevance, website authority, Read more about Search Engine Results Page (SERP)

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Search Generative Experience (SGE)
Intro
SGE is an early step in transforming the Google search experience with generative AI. When using SGE, people will notice their search results from Google will include familiar web results, organized in a new way to help them get more from a single search. Read more about Search Generative Experience (SGE)

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Serviced Available Market (SAM)
Intro
Serviced Available Market (SAM) is a term used in marketing to refer to the portion of the Total Available Market (TAM) that a company can realistically target with its products or services. It represents the portion of the market that a company can effectively serve, based on its resources, capabilities, and other factors. Read more about Serviced Available Market (SAM)

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Share of Market (SOM)
Intro
Share of Market (SOM) is a term used in marketing to refer to the percentage of the total market for a product or service that a company controls. It represents the proportion of the market that a company's products or services account for, relative to the total market size. Read more about Share of Market (SOM)

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T

Total Addressable Market (TAM)
Intro
Total Addressable Market (TAM), also known as Total Available Market, is a key concept in business strategy and market analysis. It refers to the total size of a market that a company can target and potentially serve. TAM is a critical factor in determining a company's growth potential and is used to evaluate the potential size of a market and the potential revenue a company could generate from that market. Read more about Total Addressable Market (TAM)

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U

Unique Value Proposition (UVP) or Unique Selling Proposition
Intro
A unique value proposition (UVP) or unique selling proposition (USP) is a statement that summarizes the unique benefits or advantages that a company's product or service offers to its customers. It is a key component of a company's branding and marketing strategy, and is used to differentiate the company from its competitors. Read more about Unique Value Proposition (UVP) or Unique Selling Proposition

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User Experience (UX)
Intro
A website's success is heavily dependent on how users perceive and interact with it. That's where User Experience (UX) comes in. UX refers to the overall experience users have when they interact with a website, including how easy it is to navigate, how quickly it loads, and how enjoyable it is to use. Read more about User Experience (UX)

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